Before: the team picks up each question.
- A customer asks what a service includes.
- A team member looks up the information and replies.
- A question needing another person is forwarded separately.
- The customer may need to explain the conversation again.
← Woblar Services
AI Customer Support Assistants
Useful answers wherever your customers get in touch.
Give customers useful answers from approved business information, with clear boundaries and a handoff to a person when needed.
A free 30-minute fit call. No commitment.Opens your email app to arrange a time.
Clear answers and handoffs
Approved information.
A person when needed.
See the customer-question example
Email hello@woblar.com and we’ll arrange a time. Online contact requests are temporarily unavailable.
Choose the channels
your customers use.
Website chat, WhatsApp, SMS, email, Facebook Messenger and Instagram are candidate channels. We agree the selected channels for your project after checking integration feasibility, account requirements, authorised access and costs.
This offer focuses on written customer conversations and an agreed handoff to your team. We agree usage costs and ongoing upkeep before building the solution.
Answer a service question.
Bring in a person when needed.
An illustrative customer-support example, not client proof or a working assistant demo. The questions, answers, selected channels and handoff process are agreed for each project.
With an assistant: agreed answers and a handoff.
- The customer asks about the service on a selected channel.
- The assistant answers from the approved service information, within the agreed boundaries.
- A question that needs a person follows the agreed escalation process.
- Human handoffThe conversation and relevant details go to the agreed team contact, so the customer does not need to start again.
We agree which details are passed on, who receives them and how the team takes over, then test that handoff before go-live.
Approved answers.
An agreed route to your team.
Define what the assistant can answer and when your team should take over.
Questions and boundaries
Agree the questions to cover, the information it may use and the situations that need a person.
The scoped assistant
Connect the assistant to approved business information and the selected channels, once feasibility, account access and costs are confirmed.
A tested human handoff
Check representative questions and escalations with your team, including the conversation and relevant details they receive.
Training and handover
Show your team how to use the assistant, receive escalations and follow the agreed process for keeping information current.
Bring your information
and the people who approve it.
- Accurate business information. Current service details and the answers your team is prepared to give customers.
- An answer approver. Someone who can check the information, agree boundaries and approve responses before go-live.
- Authorised account access. Permission to use the selected accounts and connect the agreed channels.
- An escalation contact. The team contact who receives questions that need a person and confirms how to take over.
Support after go-live.
Usage costs explained upfront.
30 days of support
For 30 days from the agreed go-live, we cover faults and help using the assistant.
We explain usage charges and agree ongoing upkeep before building.
Changes beyond that scope
New channels, additional workflows and ongoing content updates are scoped separately. We agree those changes and their costs before proceeding.
Does the next step involve
other business tools?
If a customer request also needs work across your systems, explore Workflow Automation. We agree any additional workflow and connections as part of the scope.
Give new enquiries
a useful next step.
Explore AI Receptionist for a welcoming first conversation, approved answers and a route towards a booking request, quote brief or your team. We’re shaping Woblar-led pilot projects, with channels and integrations agreed for each rollout.
Which customer questions
does your team answer most?
Tell us where customers get in touch, what they ask and who should take over when needed. Start with a free 30-minute fit call, with no commitment.
Discuss your customer supportOpens your email app. We’ll arrange a time personally; sending an email does not book a call.