Legal
This Privacy Policy applies to Alien Intelligence (Pty) Ltd, a South African private company registered under number 2023/965677/07, trading as Woblar(“we”, “us”, or “our”).
Woblar builds custom AI Agents for small and medium-sized businesses, delivered via WhatsApp, web chat, and Instagram integrations. Our marketing website is woblar.com.
We handle personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
When you visit woblar.com we collect anonymised usage data via Google Analytics (see Section 6). This includes pages viewed, time on site, approximate geographic region, device type, and referral source. We do not collect your name or contact details simply because you browse the site.
If you fill out a contact or “Deploy” enquiry form, or email us directly, we collect your name, email address, business name, and any information you choose to share in your message. This information is used solely to respond to your enquiry and to follow up on a potential engagement.
When we build and operate an AI Agent on behalf of a client business, we may process personal information belonging to that client's end-customers (for example, names, phone numbers, order details, or support queries exchanged via WhatsApp or web chat). In this context we act as an operator under POPIA — we process that data on instruction from the responsible party (our client) and not for our own purposes. Our data processing agreements with clients govern these arrangements.
Under POPIA, we process personal information on the following grounds:
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law.
Enquiry and lead information is retained for a maximum of 24 months from last contact, after which it is securely deleted unless a formal engagement has commenced. Client engagement data is retained for the duration of the contract plus five years, in line with standard South African commercial record-keeping requirements.
Anonymised, aggregated website analytics data (collected via Google Analytics) does not contain personal information in a form that can identify you and is retained indefinitely for trend analysis.
Our website uses Google Analytics (Google LLC, USA) to collect anonymised usage statistics. Google may transfer data to servers outside South Africa. We have enabled IP anonymisation. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
Our AI Agents run on large language model providers such as Anthropic, OpenAI, or Google. When an agent handles a conversation for a client, those messages pass through these providers for processing. We only work with providers that have data protection commitments and do not allow them to use client data for model training.
For WhatsApp-channel deployments, messages are transmitted through the WhatsApp Business Platform (Meta Platforms, Inc.). Meta's own data processing terms and privacy policy apply to messages in transit. Our clients are responsible for ensuring their end-customers are aware that a WhatsApp Business account is operated on their behalf.
Our website is hosted on Vercel (Vercel Inc., USA). Application and agent infrastructure may run on cloud platforms including AWS or Google Cloud. These providers are required to handle data securely and have no independent access to your personal information.
As a data subject under POPIA, you have the right to:
To exercise any of these rights, contact us at hello@woblar.com. We will respond within 30 days.
Contact the Information Regulator at: inforegulator.org.za
In terms of POPIA, every responsible party must designate an Information Officer. The Information Officer of Alien Intelligence (Pty) Ltd is currently the director of the company. Direct all privacy queries, access requests, and objections to:
Alien Intelligence (Pty) Ltd t/a Woblar
Information Officer
Email: hello@woblar.com
Registration: 2023/965677/07
Some of the third-party services we use process data outside South Africa, primarily in the United States. Where such transfers occur, we ensure the recipient provides equivalent data protection, either through contractual commitments, certification schemes, or because they operate in a jurisdiction the Information Regulator considers adequate.
We use reasonable technical and organisational safeguards: HTTPS/TLS for all data in transit, access controls on internal systems, and infrastructure providers with their own security certifications.
No system is perfectly secure. If you believe your personal information has been compromised in connection with our services, please notify us immediately at hello@woblar.com.
We may update this policy as our services or legal requirements change. The effective date at the top always reflects the current version. Continued use of our site or services after an update means you accept the revised policy.
Questions about this policy or how we handle your data:
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