Route the request
Understand what a customer needs and send the case to the right queue.
Woblar Decision Engine
One decision.
Right where work needs it.
Add a focused AI judgement inside a process, system or operating procedure. The engine answers one narrow question. Your workflow stays in control.
See it inside a process ↓Inside the workflow
See the moment
the path changes.
Most of the workflow is still ordinary software. Watch one focused judgement organise the context and hand the right answer back.
Without it
A person reads, interprets, decides and routes every request.
Illustrative workflow- On your plateOpen the request
- On your plateFind the context
- On your plateWork out the right path
- On your plateMove the request on
The same pattern.
Wherever work needs judgement.
Start with one decision point. Woblar connects it to the systems, safeguards and people around it.
Prioritise the opportunity
Score a lead against clear levels before deciding the next sales path.
Know when to escalate
Check one condition and involve a person when urgency or uncertainty calls for it.
The useful boundary
The engine makes the judgement.
Your business controls the action.
Your systems provide the state. Your code applies rules, thresholds and permissions. Your people stay involved wherever the consequence needs human care.
Discuss a workflow ↗