Terms of Use & Service

By accessing or using woblar.com, submitting an enquiry, or engaging Woblar services, you agree to be bound by these Terms of Use & Service (the “Terms”). If you are entering into these terms on behalf of a business, you confirm that you have authority to bind that business.

These Terms govern use of our website and, unless a written service agreement says otherwise, our services. A proposal, statement of work, data processing agreement, or other written agreement accepted by Woblar and the client will prevail to the extent of any conflict.

Woblar (Pty) Ltd, a South African private company registered under number 2026/589740/07 (“we”, “us”, or “our”). Our website is woblar.com.

You can reach us at hello@woblar.com. We do not conclude service agreements or collect payments through this website; engagements are agreed separately in writing.

Woblar is an AI consulting and implementation service for small and medium-sized businesses. We help clients assess opportunities, design an AI roadmap, implement client-specific agentic experiences and workflows, and improve them over time. Engagements may include lead capture, appointment scheduling, order handling, FAQ automation, AI governance, and related communication workflows delivered through channels such as WhatsApp and web chat.

We may also provide a fractional Chief AI Officer service. This is an advisory and operational service through which we help a client set priorities, select and govern AI tools, configure and refine its agentic experience, and oversee ongoing optimisation. Woblar is not a self-service SaaS platform and does not promise that a particular technology, vendor, or model will be suitable for every client.

The specific scope, deliverables, timelines, and fees for each engagement are set out in a separate service agreement or proposal signed by both parties. Descriptions of products and capabilities on this website are for information only and do not constitute a binding offer.

We may update or discontinue a website offering at any time. If a change materially affects an active engagement, the applicable service agreement will govern and we will notify the client directly.

You may use woblar.com for lawful purposes only. You agree not to:

• -Copy, republish, frame, mirror, or use website content for commercial purposes without our written permission.
• -Attempt to gain unauthorised access to any system, account, network, or data associated with the website or our services.
• -Use bots, scrapers, crawlers, or other automated tools in a way that disrupts, overloads, or interferes with the website.
• -Introduce malware, attempt to bypass security controls, or test the vulnerability of our systems without prior written permission.
• -Misrepresent your identity or affiliation when contacting us.
• -Submit content that is unlawful, defamatory, infringing, misleading, or that violates another person’s privacy or rights.
• -Use this site to facilitate any unlawful activity.

The website may link to, or our services may work with, third-party platforms and providers. We do not control those third parties and are not responsible for their content, availability, security, terms, or privacy practices. Your use of a third-party service is subject to that provider's terms.

Where an integration is part of a client engagement, the client is responsible for maintaining the permissions, accounts, subscriptions, and approvals needed to use it, unless the service agreement states otherwise.

All content on this website, including text, design, graphics, and code, is owned by or licensed to Woblar (Pty) Ltd. Nothing on this site transfers any intellectual property rights to you.

Woblar retains ownership of its pre-existing materials, methods, templates, know-how, tooling, and reusable workflow components. A client receives the rights in its bespoke deliverables, configurations, outputs, and integrations that are expressly stated in its service agreement. Unless that agreement states otherwise, the client receives a non-exclusive licence to use those deliverables for its own internal business purposes during the engagement.

Client data, business information, and content provided to us to configure any AI Solutions remain the property of the client. We do not acquire any rights in that material beyond what is necessary to deliver the contracted service.

If you give us suggestions, feedback, or ideas about the website or services, you grant us a non-exclusive, worldwide, royalty-free right to use them to improve our offerings. Please do not send confidential information through a general website enquiry unless we have agreed in writing to receive it on a confidential basis. Open-source software included in a solution remains subject to its applicable open-source licence.

Where we process personal information on behalf of a client as part of delivering AI Solutions and/or services, we act as an operatorunder the Protection of Personal Information Act, 4 of 2013 (“POPIA”). The client is the responsible party and remains accountable for ensuring their own POPIA compliance.

Clients must ensure they have a lawful basis to share personal information with us and that their end-customers know that an AI Agent is handling conversations on the client's behalf. We process such data only on the client's instruction and as required under our data processing obligations.

Clients remain responsible for human review, decisions, and legal or regulatory compliance when using AI-generated content or recommendations. They must not use our services to process unlawful content or to make solely automated decisions where applicable law requires meaningful human involvement, notice, consent, or another safeguard.

Our Privacy Policy at woblar.com/privacy sets out how we handle personal information in full.

Fees for Woblar services are set out in individual service agreements or proposals and are stated in South African Rand (ZAR). Woblar is not currently registered for VAT and does not charge VAT. If that status changes, we will notify affected clients and update our proposals and invoices as required by law.

Payment is due on the terms stated in your service agreement. Late payment may result in suspension of services after written notice. We reserve the right to charge interest on overdue amounts in accordance with South African law.

Fees are non-refundable once work has commenced, except where we have materially failed to deliver the agreed scope and have not remedied that failure within a reasonable time after written notice.

A client is responsible for applicable taxes, bank charges, and third-party platform charges unless the service agreement expressly includes them. We may suspend affected services where an undisputed amount remains overdue after written notice, subject to applicable law.

To the extent permitted by applicable law, the website, general information, and any free tools are provided on an “as is” and “as available” basis. We do not guarantee that:

• -Outcomes such as revenue growth, lead conversion rates, or cost savings will be achieved.
• -AI Agent outputs will be error-free, complete, or suitable for every purpose.
• -Integrations with third-party platforms (WhatsApp, Meta, etc.) will be uninterrupted.
• -The website will be available without downtime or technical issues.

AI outputs are not professional legal, financial, medical, or compliance advice. Clients are responsible for reviewing AI outputs before acting on them.

Nothing on this website is an offer, quotation, or guarantee of a particular result. A binding commitment is made only in a written agreement accepted by Woblar.

Important: to the maximum extent permitted by South African law, Woblar (Pty) Ltd will not be liable for any indirect, incidental, consequential, or special loss or damage arising out of or in connection with the use of our website or services, including loss of profit, revenue, data, goodwill, or business opportunity.

Our total aggregate liability to a client in respect of a service engagement will not exceed the fees paid by that client under the applicable service agreement in the three months preceding the event giving rise to the claim, unless that agreement provides otherwise.

Nothing in these Terms excludes or limits liability for fraud, gross negligence, or any liability that cannot lawfully be excluded or limited. Nothing in these Terms limits rights that the Consumer Protection Act 68 of 2008 or other applicable law gives a consumer.

You agree that we may provide notices, disclosures, and other communications electronically, including by email, through the website, or by a service platform, where permitted by law. Electronic communications satisfy any requirement that a communication be in writing.

Formal notices about a service engagement must be sent to the email addresses specified in the applicable service agreement. A website visitor may contact us at hello@woblar.com. A notice is deemed received when it is capable of being retrieved by the intended recipient, unless the sender receives a delivery-failure message.

Either party may terminate a service engagement per the notice period in their service agreement. Where no period is specified, 30 days written notice applies.

We may suspend or terminate website access immediately where reasonably necessary to protect the website, users, or our systems. We may suspend or terminate services where a client materially breaches these Terms or a service agreement and fails to remedy that breach within seven days of written notice, unless immediate action is reasonably necessary.

On termination, clauses relating to intellectual property, client data, payment of outstanding fees, disclaimers, and limitation of liability survive.

If we publish a vacancy or accept an application through the website, it is an invitation to apply, not an offer of employment, engagement, or guaranteed interview. We may amend, withdraw, or close a vacancy at any time, subject to applicable law.

An application does not create an employment, agency, contractor, or other working relationship. Any such relationship begins only under a separate written agreement signed by Woblar and the successful applicant. Personal information submitted with an application is handled under our Privacy Policy.

We may update these Terms from time to time. The effective date at the top identifies the current version. Changes apply to website use from publication. Material changes to an active service engagement will be handled under its written service agreement or notified to the client in writing.

Neither party is liable for delay or failure to perform an obligation (other than payment for services already provided) caused by events beyond its reasonable control, including natural disasters, fire, war, civil unrest, labour disruption, epidemic, government action, or a material failure of telecommunications, cloud, power, or third-party infrastructure (a “Force Majeure Event”).

The affected party must take reasonable steps to limit the effect of the event and notify the other party when reasonably practicable. If a Force Majeure Event materially prevents performance for more than 30 consecutive days, either party may terminate the affected services by written notice.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, fiduciary, employment, agency, or representative relationship, and neither party may bind the other unless it has written authority to do so.

A client may not assign, transfer, or delegate its rights or obligations without our prior written consent. We may assign these Terms or use suitably qualified subcontractors and service providers to deliver services, provided we remain responsible for our obligations under the applicable agreement.

Except for Woblar's permitted successors and assigns, no person who is not a party to these Terms has a right to enforce them.

These terms and any dispute arising from them are governed by the laws of the Republic of South Africa. Both parties submit to the non-exclusive jurisdiction of the South African courts.

Where a dispute cannot be resolved directly, the parties agree to attempt mediation in good faith before initiating formal legal proceedings.

If any provision of these Terms is unlawful or unenforceable, it will be severed to the minimum extent necessary and the remaining provisions will continue in force. A failure to enforce a right is not a waiver of that right. These Terms, together with any applicable written service agreement, form the entire agreement concerning their subject matter. Headings are for convenience only and do not affect interpretation.

Questions about these Terms or how we operate: