Possibility 01
Help customers ask about an order through an approved WhatsApp connection.
AI agents & assistants
WhatsApp assistants
Design useful business conversations in WhatsApp, including approved replies, information collection and handover to staff.
Discuss your WhatsApp assistantBring structure to business messaging.
Design the messaging journey
Distinguish customer-initiated enquiries, service messages and marketing uses.
Connect the business channel
Configure the agreed platform, knowledge and permitted system actions.
Review real conversation patterns
Test handovers, unanswered questions and message-template requirements.
Explore each step. The approach is shaped around your tools, people and review needs.
See how it could workThe work behind the idea
Bring structure to business messaging.
Customer questions can arrive in WhatsApp while staff are busy elsewhere. A scoped assistant can handle agreed conversations and pass useful context to the team rather than leaving messages disconnected from the business process.
Possibility 02
Collect appointment preferences before passing an enquiry to a booking team.
Illustrative use cases, ready to adapt to your business. These are not claims of completed client work.
From question to a workable approach
How this could
come together.
- 01
Design the messaging journey: distinguish customer-initiated enquiries, service messages and marketing uses.
- 02
Connect the business channel: configure the agreed platform, knowledge and permitted system actions.
- 03
Review real conversation patterns: test handovers, unanswered questions and message-template requirements.
Define it together
A useful scope.
A clear starting point.
Available to discuss and scope. The right approach depends on your systems, information, people and the decisions you want to support.
What we can scope
- Plan messaging journeys and approved business-platform integrations.
- Establish consent, template and escalation requirements for the intended use.
What helps us get started
- Business number and platform ownership details
- Approved responses and the intended messaging journeys
- Consent records or messaging permissions relevant to the use
Worth thinking through
WhatsApp platform rules, message permissions and costs apply separately from implementation work. Marketing and service messages need appropriate treatment, and a person must own escalations.
Tools we could consider
WhatsApp Business Platform
Illustrative options, not partnerships or certifications. We agree selection, access and licensing for each engagement.
Let’s talk about your next step
Make your WhatsApp enquiries easier to handle.
Tell us what customers message about and how your team responds today. We can map useful replies, information collection and the moments a person should take over.
Discuss your WhatsApp assistant