PAIA Manual

In this manual, “PAIA” means the Promotion of Access to Information Act 2 of 2000; “POPIA” means the Protection of Personal Information Act 4 of 2013; “record” means recorded information in any form or medium held by, or under the control of, Woblar; “requester” means a person requesting access to a record; and “Information Officer” means the person responsible for Woblar’s PAIA and POPIA obligations.

“Personal information” has the meaning given in POPIA and includes information about an identifiable natural person and, where applicable, juristic person. “Client data” means information Woblar processes for a client while delivering consulting or implementation services. Headings are for convenience and do not limit the meaning of this manual.

This manual is prepared in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA). PAIA gives effect to the constitutional right to access records held by a private body where the record is required for the exercise or protection of a right, subject to justifiable limitations including privacy, commercial confidentiality, and legal privilege.

The manual explains the records Woblar may hold, how to request access, and how personal information is processed under the Protection of Personal Information Act 4 of 2013 (POPIA). It does not automatically grant access to every record. Each request is considered on its merits under PAIA.

This manual must be read with PAIA, POPIA, the Information Regulator’s PAIA guide, and any applicable law. If there is a conflict, the applicable law prevails. The manual does not create a right of access beyond PAIA and does not replace a client service agreement, data-processing agreement, or another statutory access process.

PAIA does not apply to a record requested for criminal or civil proceedings after those proceedings have commenced where access is provided for by another law. A request is assessed individually, with due regard to the rights of the requester, Woblar, clients, employees, and third parties.

Private body: Woblar (Pty) Ltd | Registration number: 2026/589740/07 | Nature of business: AI consulting, implementation, governance, and fractional Chief AI Officer services for small and medium-sized businesses.

Registered and postal address: 18 Spantou Avenue, Wapadrand, Pretoria, Gauteng, 0051 | Telephone: +27 83 418 5501 | Email: hello@woblar.com | Website: woblar.com.

PAIA requests, POPIA access requests, objections, corrections, deletions, and complaints must be directed to the Information Officer at hello@woblar.com. Company contact person: E Taljaard. The statutory Information Officer must be appointed and registered with the Information Regulator as required by POPIA.

This manual is available on this page, as a downloadable PDF, and on request from the Information Officer during ordinary business hours. A copy may be inspected without charge at Woblar’s registered address by prior arrangement.

The Information Regulator has compiled a PAIA guide explaining how to use PAIA and POPIA, including access requests, remedies, and complaints. The guide and current prescribed forms are available from the Information Regulator at inforegulator.org.za.

Information Regulator: PAIA guide and prescribed forms

The following information is generally available without a formal PAIA request, subject to availability: this PAIA manual; the Privacy Policy; Terms of Use and Service; website content and published contact details; and publicly released marketing or educational material.

Woblar has not published a section 52 notice identifying additional categories of automatically available records. Records not listed above must be requested using the process in this manual.

Woblar is a South African private company providing AI consulting, implementation, governance, and fractional Chief AI Officer services. It helps small and medium-sized businesses assess AI opportunities, design client-specific agentic experiences and workflows, configure supporting tools, and improve those solutions over time.

This manual applies to Woblar (Pty) Ltd. Woblar does not presently operate as part of a group structure or publish a list of connected companies. If this changes, the manual will be updated. Records belonging to a client, supplier, or independent provider remain subject to that person’s rights and the applicable contract and law.

Woblar may hold records in physical or electronic form. The list below describes categories only; it does not mean that every record exists or that it will be disclosed.

Depending on Woblar’s activities and the record requested, records may also be held under legislation including the Companies Act 71 of 2008, Income Tax Act 58 of 1962, Value-Added Tax Act 89 of 1991 (if applicable), Basic Conditions of Employment Act 75 of 1997, Labour Relations Act 66 of 1995, Electronic Communications and Transactions Act 25 of 2002, Copyright Act 98 of 1978, and POPIA.

This list is not exhaustive. Availability under another law does not automatically mean a record is available to every requester.

Woblar processes personal information to respond to enquiries, manage client relationships and consulting engagements, deliver and support client-specific AI workflows, administer invoices and records, recruit where applicable, secure its systems, and comply with legal obligations.

Personal information may be supplied to authorised Woblar personnel and contractors, the relevant client where Woblar acts on instruction, professional advisers, infrastructure and communications providers, AI model providers selected for a client engagement, and regulators or authorities where disclosure is required by law.

Some providers may process information outside South Africa. Woblar uses the safeguards required by POPIA for cross-border transfers. Woblar applies reasonable technical and organisational safeguards, including access controls, encryption in transit where appropriate, and contractual controls with service providers. Further detail is set out in the Privacy Policy.

For PAIA purposes, a record held by an independent contractor in the course of performing work for Woblar may be regarded as a Woblar record. Woblar may also hold records that belong to, concern, or were supplied by clients, suppliers, AI model providers, or other third parties.

Woblar will protect personal information, confidential client information, trade secrets, security information, legally privileged communications, and other protected records as PAIA and POPIA require. This manual does not authorise disclosure of a client’s records or personal information without a lawful basis.

Send a written request to the Information Officer at hello@woblar.com. Use the current prescribed PAIA request form available from the Information Regulator where applicable. Clearly identify the record, provide enough detail for Woblar to locate it, state the right you seek to exercise or protect, and specify the form of access requested.

If you act for another person, include proof of authority. A requester seeking their own personal information does not need to show that a record is required for the exercise or protection of a right, but may need to verify identity. Woblar will assist a requester who cannot complete a written request because of illiteracy or disability.

Woblar will decide a request within the period prescribed by PAIA, ordinarily 30 days, subject to a lawful extension. We will notify the requester of the outcome, any fee payable, the form of access, and the available remedies.

An extension may be used only where PAIA permits it, for example where a request concerns a large number of records, records must be located from another place, consultation is reasonably necessary, or a third party must be notified. Where reasonably possible, Woblar will provide access in the form requested. If a record contains both disclosable and protected material, Woblar will consider severing and providing the disclosable part.

Obtain the current prescribed PAIA request form

The request and access fees prescribed under PAIA may apply. A personal requester is not charged a request fee, but access or reproduction fees may apply. Woblar will give written notice of any fee before providing access. Current fees and forms are available from the Information Regulator.

If a requested record cannot be found or does not exist after a reasonable search, Woblar will provide the requester with the affidavit or affirmation required by PAIA. Access is provided in the requested form where reasonably practicable and lawful.

PAIA requires or permits refusal in defined circumstances, including protection of another person’s privacy; confidential commercial information; safety and security; legally privileged records; Woblar’s trade secrets, commercial information, or computer programs; and confidential research information. A severable part of a record will be provided where it can lawfully be separated.

Where a request could affect a third party’s rights, Woblar may notify that party and give it an opportunity to make representations, as PAIA requires. Woblar will consider the public-interest override where applicable.

A requester dissatisfied with a decision may lodge a complaint with the Information Regulator or apply to a court for appropriate relief in accordance with PAIA. The Information Regulator’s contact details, forms, and complaint process are available at inforegulator.org.za. Woblar encourages a requester to raise a concern with the Information Officer first, so that it can be clarified or resolved promptly where possible.

For POPIA requests or complaints about personal information, contact Woblar’s Information Officer first at hello@woblar.com. You may also lodge a complaint with the Information Regulator.

Information Regulator: complaints and contact details

Woblar will review and update this manual regularly when its record categories, processing activities, contact details, or legal obligations change. The version available on this page is the current public version.

The table identifies broad record categories Woblar may hold. It does not guarantee that a record exists or is available without a request.

A requester should use the current prescribed PAIA request form (currently Form 2) available from the Information Regulator. This checklist is a convenience guide and does not replace the prescribed form.

Get the current prescribed Form 2 from the Information Regulator

Woblar will acknowledge a valid request and assess it under PAIA. It may ask for clarification, proof of authority, or a prescribed request fee where applicable. A personal requester is not charged a request fee, although access or reproduction fees may apply.

The written outcome will state whether access is granted, partly granted, refused, or extended; the applicable legal basis; any fee or deposit; the form of access; and the available remedy. Woblar will use the current PAIA fees and outcome notice required by the regulations rather than publishing fixed amounts that may change.

Woblar’s Privacy Policy contains the full public notice. This annexure is a PAIA-oriented summary of the information categories that need extra care during an access assessment.